Welcome to William Scott Properties

Maintenance

William Scott Properties tries to respond to all maintenance requests within 24 hours. In most cases, we are able to repair the problem in 24 hours. If we are unable to repair the problem, we will contact you right away to explain the situation and let you know when we will be able to fix the problem.

Of course, there will be times when we become too busy to fix everything within 24 hours. When this occurs, please try to be patient, and remember, that we work on a modified first-come-first-serve basis. What this means is that if we feel your maintenance concern is more important than someone else's (more of a minor emergency than a plain nuisance), we will push your maintenance request in front of someone else's less important request. This also means that the reverse may happen. This rarely occurs any time of the year except late August through September after the annual turnover. During this time period, please be as patient as possible.

Emergencies

What is the difference between a maintenance concern and a maintenance emergency?

The short answer is "Anything that can wait until tomorrow without damaging you or the building is NOT a maintenance emergency".

The list below will help you to determine whether to call the emergency on-call person. Remember, they are there to help you if there is a true emergency, but just like you, they would hate to be awakened in the middle of the night just because someone is parked in your parking spot!

Police emergency - CALL 911
Fire
Injury
Smell smoke or hear an alarm from someone's apartment
Danger to safety of people

Police emergency - Call Madison Police Department
Loud neighbors
Suspicious activity
Unauthorized people in your building
Drug activity

Maintenance Emergency - Call our pager
No water
No heat (winter only)
No electricity
Leaking water pipes
Leaking gas pipes or gas smell
Locked out of apartment (You will be charged $35 on the spot, so make sure you have exhausted your options)

NOT an emergency - Call the office answering machine and leave a message
Toilet clogged/broken (you can still use the toilet until morning)
Leaky faucet (dripping into sink)
Burned out light bulb or fixture
Parking problems
Snow in parking lot or on sidewalks
Garbage disposal broken
Ceiling fan broken
Missing screen or storm window

To get our on-call number, please call our office at 608-237-1351 and listen to the outgoing message. We use more than one after hours person, so make sure you are calling the number on our answering machine.

Thank you!